REFUND AND CANCELLATION POLICY
Although DWJ VIP SERVICES strives to offer the highest standards of quality, safety and customer satisfaction, we are not safe from any unexpected event that may occur before or during your vacation. Therefore, please see our refund and cancellation policy below.
Terms and Conditions
The information below establishes the refund and cancellation policy for online pre-reservations, as well as direct purchases through WhatsApp, social networks, allied pages, on the DWJ VIP SERVICES site.
1. Refund will be provided as follows.
-If they cancel before 24 hours, 10% of the service is charged,
-If you cancel before 12 hours you will be charged 20%
-If you cancel before 8 o’clock, you are charged 100% or if the client does not show up for the activity, it is not refunded.
2. There is no fee, in case of…
• Transfer canceled by DWJ VIP SERVICES
• the activity cannot be rescheduled due to bad weather conditions.
• Medical reasons
The conditions may differ for group reservations, as well as for rentals and private trips.
3. Buy through third parties
In the event of cancellation of services purchased through another website or agency, please contact them directly and follow their Refund and Cancellation Policy.
4. Force Majeure
In the unlikely event of Force Majeure, DWJ VIP SERVICES will offer a voucher for the purchased service, valid for 1 year from the initial date of activity. If a voucher is not acceptable to you, we will ask for your patience and give us some time.
Please note that we cannot refund any type of fee, which is charged or paid to a third party, such as PayPal or a bank.
The refund will be issued to the payment method that the client provides us and that is feasible for DWJ VIP SERVICES, the client providing us with the beneficiary information and the information from where we must reimburse the payment, the client agreeing that if it is an international transfer It takes several days to reach your account. Accreditation terms are subject to existing national and international bank clearing regulations that are not controlled by DWJ VIP SERVICES. and that the additional charges generated by that deposit to the client will be charged to the same amount of return.
If the client cancels the payment with his bank or credit card and the payment does not reach the company’s account, the client will be notified by email or by contacting his supplied telephone number or (via whatsapp) so that he can pay his arrival.
If the client makes payments in dollars through the page, the charge could be generated in Dominican pesos at the current exchange rate of the receiving bank.
DWJ VIP SERVICES strives to provide excellent customer service and guest satisfaction. Therefore, please direct any type of issue directly to our team, as this is where we can best serve you.
Thank you for joining DWJ VIP SERVICES!
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Privacy Policy
This Privacy Policy governs the manner in which DWJ VIP SERVICES collects, uses, maintains and discloses information collected from users (of each “User”) of the DWJPSERVICES.COM website. This privacy policy applies to the Site and all products and services offered by DWJ VIP SERVICES.
PERSONALLY IDENTIFIABLE INFORMATION
We may collect personally identifiable information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, sign up for a newsletter, fill out a form, and in connection with other activities, services, features, or resources that we make available to you on our site. Users may be asked for, as appropriate, name, email address, postal address, telephone number. Users may, however, visit our site anonymously.
We will collect personally identifiable information from Users only if they voluntarily submit it to us. Users can always refuse to provide personally identifiable information, however they may be prevented from engaging in certain site activities.
Customers will enter their personal information data themselves when submitting the form, they accept that we use these data for the reservation and authorize us to use them only in order to provide the service correctly
NON-PERSONALLY IDENTIFYING INFORMATION
We may collect non-personal identification information about Users when they interact with our Site. Non-personally identifiable information may include browser name, type of computer, and technical information about the Sites’ means of connection to our Site, such as the operating system and Internet service providers used and other similar information.
WEB BROWSER COOKIES
Our site may use “cookies” to improve the user experience. The user’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The user may choose to set their web browser to refuse cookies, or to notify you when cookies are being sent. If they do, please note that some parts of the site may not function properly.
HOW WE USE THE INFORMATION COLLECTED
DWJ VIP SERVICES may collect and use Users’ personal information for the following purposes:
IMPROVE CUSTOMER SERVICE:
The information you provide helps us respond to your customer service requests and support needs more efficiently.
IMPROVE OUR SITE:
We may use the feedback you provide to improve our products and services.
SEND PERIODIC EMAILS:
We may use the email address to send user information and updates related to your order. It can also be used to respond to your inquiries, questions and other requests. If the User decides to subscribe to our mailing list, they will receive emails that may include company news, updates, information related to products or services, etc. If at any time the User wishes to unsubscribe from receiving future emails, we include detailed information. Unsubscribe instructions at the bottom of each email.
HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our website. Site.
WE DO NOT SHARE YOUR PERSONAL INFORMATION
We do not sell, trade, or rent Users’ personally identifiable information to third parties. We may share generic aggregated demographic information not linked to any personally identifiable information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes described above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending you newsletters or surveys. We may share your information with these third parties for those limited purposes as long as you have given us your permission.
THIRD PARTY WEBSITES
Users may find advertising or other content on our Site that links to the sites and services of our partners, vendors, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for their practices.
